FAQs

Payment and Bookings

Q?

How do I book a party with you?

A.

We have aimed to make the website as easy as possible to use and the whole booking process is done online. If you are having any problems, please don't hesitate to contact us and we can walk you through it.

Q?

When is the best time to book in my child's birthday party?

A.

You're best to book in as soon as you have your date set. This ensures you secure your preferred theme, styling and party date. Payment of a $50 deposit secures your preferred party date and theme. If your preferred party date is in the next 7 days, please phone us direct to confirm availability. Bookings made within this time will require full payment at time of booking.

Q?

Do you require a deposit?

A.

We require a non refundable booking deposit of $50. Payment of the deposit secures your party date and preferred theme. The remainder of your payment is due 7 days prior to the party date. A final payment due email will be sent to you as a reminder that the payment will be deducted automatically from your secured credit card.

Q?

Do I have to pay a bond?

A.

A fully refundable security bond of $100 (cash) is payable on the day of the party setup which will be refunded in cash on pack up as long as the Smarty Party package is undamaged.

Q?

How do I pay for my booking with Smarty Party?

A.

We accept Visa or Mastercard credit cards or debit cards via Stripe. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.

Q?

What is your cancellation policy?

A.

If cancellation is made prior to final payment, the non refundable deposit will be kept by Smarty Party and no final payment will be deducted from the customer.

If cancellation is made after final payment (within 7 days of party date) no refund will be given. However, Smarty Party will offer the customer three alternative new party dates. If these are unsuitable, payment will still be retained by Smarty Party.

Sleepover Experience Setup

Q?

How much space do I need to set up the sleepover tents?

A.

Tent Frame: 134cm x 89cm
Total Measurements with mattress: 185cm x 89cm

The tents are generally set up next to each other and/or opposite depending on the space available. If you are having the tents face into one another, there needs to be room in the middle of the room for the guests to access their tents.

Q?

What bed linen is provided?

A.

We provide the airbed, bottom sheet and a blanket. We ask that children bring their own sleeping bag and pillow for hygiene reasons.

Q?

Do I need to wash the bed linen at the end of the party?

A.

Please don't, Smarty Party will do all laundering of linen after it is collected/returned. Airbeds, cushions and styling items are disinfected and spot cleaned when necessary.

Q?

How long does it take to setup?

A.

This varies depending on the number of guests you are catering for. We ask that you allow 2 hours for set up and 1 hour to pack down. We also ask that the area where you wish to setup is clear and floor has been vacuumed prior to setup.

Q?

Do I need to supply power for the airbeds to be pumped up?

A.

We bring or supply a rechargeable electric pump and foot pump with every package so no power is required onsite.

Packages

Q?

Do I need to supply power?

A.

All of our styling items that are lights are LED and battery powered.

Q?

Are the tents waterproof?

A.

No they are not waterproof, do not set them up outside.

Q?

Can I add additional tents?

A.

Our set packages can have additional tents added, simply "Add on" during the booking process.

Q?

Is there an age bracket for Smarty Party hire?

A.

Yes, our sleepover tents are not suitable for children under 5 years of age. Please do not allow children under the age of 5 to sleep or play in the tents.

Q?

Is delivery included?

A.

No, we will charge you a fee that varies depending on your location. Please see our delivery map for zones here.

Q?

When is delivery and set up?

A.

Delivery and set up will be at 2:00pm on day of the party or by mutual arrangement subject to availability and at our discretion.

Q?

What is the hire period?

A.

Standard hire period is 20 hours, i.e. 2pm delivery with setup and 10am pack down.

Longer hire times can be pre-arranged, all depends on our availability and what your requirements are. Please note that this must be booked in advance and agreed on before making your booking. Contact us directly, we are more than happy to chat and see if we can accommodate.

If your question is not listed here, please contact us directly or give us a call on 027 490 0697.